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Event Details

Restoring Reputation and Trust in Banking - Lessons from the UK

7:15am - 8:45am

Member $15
Non-Member $30

Hear from Robert Dickie, the President of the Chartered Banker Institute as he shares the journey and outcomes of professionalising the UK banking industry by introducing globally recognised professional certifications. 

Founded in 1875 in Edinburgh, the Chartered Banker Institute is the oldest institute of bankers in the world with 30,000 members and a similar number of individuals holding qualifications awarded or accredited by the Institute. The Chartered Banker Institute’s aim is to enhance and sustain professionalism in banking, working with banks and bankers to raise pride in our colleagues’ professionalism, and contribute to rebuilding trustworthiness in our banks, bankers and banking system.

Speaker Bio

Robert Dickie
Chartered Banker Institute

Robert Dickie started his career with Clydesdale Bank in Hamilton, Scotland and following the takeover by National Australia Bank held various senior positions with NAB Group in both Australia and the UK. From 2000 to 2002, he served as Managing Director, UK Enterprise, for Zurich in the UK. From 2003-2008 Robert was Group Operations Director and a member of the executive committee of UK-based bank Bradford & Bingley plc. In 2008 he joined American International Group, Inc. (AIG) in New York where he served as Chief Operations and Systems Officer and was a member of the AIG global leadership team.

He joined Zurich in March 2014 as Chief Operations and Technology Officer and a member of the Group Executive Committee (GEC), where he is responsible for Zurich’s global IT, operations shared services, property, procurement and sourcing as well as operational transformation initiatives. Robert is a fellow of the Chartered Institute of Bankers in Scotland and a fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce. Robert holds an MBA from the University of Strathclyde Graduate Business School, Glasgow, Scotland.

Karen Scott-Howman
Chief Executive
New Zealand Bankers' Association

Karen leads the New Zealand Bankers' Association’s commitment to advocate for good quality regulation for the industry to ensure they continue to maintain a world-class banking system that benefits New Zealanders and the New Zealand economy.

Karen brings over fifteen years’ professional experience from both private and public sector senior roles. Most recently, she held the position of Chief Executive at the Broadcasting Standards Authority. She has extensive experience as an advocate on legal, regulatory and policy issues affecting the banking industry from her previously held positions as Deputy Chief Executive and Head of Advocacy at NZBA, and as Regulatory Director when she first joined the NZBA in 2009.

Karen also has broad commercial, public and media law experience and a deep understanding of policy development, administrative and regulatory processes. She was a commercial lawyer at Chapman Tripp in Wellington, and has worked in leading law firms in Australia and Canada. Karen holds a Bachelor of Laws with Honours from Victoria University of Wellington.