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Stellar line-up for FINSIA Summit

by Lewis Panther | 08 Aug 2019
A stellar cast of speakers is lined up for next month’s Summit with hundreds of years experience managing trillions of dollars.
 
Their wide ranging, in-depth knowledge across the financial services sector mean they are perfectly placed to talk about the era that is The Age of the Customer. 
 
They will address how changes in customer expectations in a post Royal Commission world is driving the need to radically rethink the industry - especially in light of the added impacts from automation and globalisation.
 
Seven sessions are planned to tackle the pressing issues that are bringing upheaval and opportunities to financial services.
 
A series of plenary sessions - following the keynote speech from former Barack Obama advisor Brett King and ending with a summing up from Senator Jane Hume - will delve into the ways in which professionals will not only survive but thrive in uncharted waters.
 
The line-up for the first panel session that includes Global Impact Initiative CEO Giles Gunesekera and Jevons Global’s Dr Kingsley Jones - who are both profiled in other InFinance articles - has been finalised by Mercer’s Alexis Cheang, who is specialist in ESG.
 
Australian Women in Finance Thought Leader of the Year for 2017 Alexis’ expertise will be invaluable to the topics being covered, which are responsible lending, climate change and impact investing.
 
In her current role, Alexis works with clients to develop clear responsible investment beliefs.  She also spent 10 years in the governance and sustainable investment team at F&C Asset Management where she dealt with portfolio managers and companies on a broad range of issues including corporate governance, climate change, human rights, and anti-bribery and corruption.
 
The way Big Tech spends big on analysing and profiling customers is sure to be one of the talking points of Session 3 - Ethics, Neuroscience and Behavioural  Finance in a Digital World.
 
Philosopher and Ethicist Dr Leslie Cannold will join Melbourne University’s Professor Peter Bossaerts and SuperEd chairman Jeremy Duffield in tackling the often controversial and emotional aspects of how businesses use personal data to boost profits.
 
Her forthright fears about the Royal Commission and Professor’s Bossaerts dim view of the likes of Facebook and Amazon moving into banking are bound to spark debate in the audience long after the session is over.
 
Advice Intelligence CEO Jacqui Henderson, who is on the panel The Future Customer, is a firm believer that fintechs are the way forward - for financiers and customers.
 
More than 10 years experience in private wealth along with previous experience in telcos puts her centre stage of the sweeping changes facing the industry.
 
Speaking recently about the impact of technology, she is clearly a champion.
 
“Not only will tech deliver advice more efficiently, but it will delight consumers with an engaging experience, where they feel empowered and engaged to pursue,” she said. 
 
“Financial advice becomes part of their daily smartphone activity. Imagine this ‘new world’ advice model like google maps, where it pin points your location, you enter your destination and it guides you on the best pathway.”
 
The afternoon gets underway examining Global Trends in Technology for Customer Engagement with Grow Super co-founder Mathew Keeley looking forward to how to engage wth customers so they can boost their retirement funds.
 
Former rugby league player coach Mathew, a certified financial planner, is focused on the self-proclaimed goal of turning the business into the Google maps for superannuation.
 
That it had 13,000 sign-ups in the first year is an indicator of how Grow Super is attracting a sizeable number of Australians. The firm’s irreverent coverage of the end of the Royal Commission with a mock-up of Kenneth Hayne in party hat holding a “Party Pooper” popper shows how they understand the need to make super exciting and interesting.
 
Its app gained notoriety featuring Tinder-like swiping functionality. 
 
Financial advice firms in Australia don’t get much bigger than Dimensional, which has $650bn assets under management.
 
Head of Financial Advisor Services and Vice President Nathan Krieger highlighted the changing face of the industry in an article following the Royal Commission, stating the need for greater levels of customer-focused professionalism and adoption of new technology.
 
“Advisers are responding to this challenge by embracing new technology themselves, both to improve the client experience and to reduce the time that advisers spend on basic processes,” he wrote.
 
“So, instead of a binary choice between high-end human advice and automated advice, what emerges is a hybrid model that uses technology to save firms valuable time spent gathering data and uses it instead on real, productive conversations.
 
His sign-off about the “advice sector is changing globally” could be applicable across the whole financial services industry.
 
He said: “Putting clients first, removing conflicted remuneration, embracing new technology, delivering effective advice efficiently to a wide range of clients, and professionalising the industry to restore public trust can be done and is being done.”
 
Assistant Minister for Superannuation, Financial Services and Financial Technology Jane Hume will round off the day with a progress report on the post Royal Commission landscape of professional standards.

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