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FINSIA's response to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has raised serious issues about behaviour that has further eroded the trust of Australian consumers. FINSIA shares the concerns of the community and the vast majority of people within financial services with the behaviours and practices revealed through the Royal Commission, which are unacceptable.

"It is the industry’s professional duty to deliver fair, transparent and prudent services that customers can trust. FINSIA's approach is to focus on the individuals in the financial services sector to improve their skills and expertise, standards and ethics and community responsibilty. This model of self-regulation can restore community trust in banks."

Chris Whitehead F FIN
CEO & Managing Director

Be Connected. Be Recognised. Be Proud.

FINSIA's initial insights into the Royal Commission Interim Report

Chris Whitehead, CEO & Managing Director of FINSIA, shares FINSIA's initial insights into the Royal Commission Interim Report. 

The industry needs to take a leading role in shaping culture to ensure a better future by:

  • Raising standards of professionalism 

  • Abiding by an industry wide code of professional conduct

  • Maintaining high levels of competency by achieving gold standard qualifications in banking

  • Support an independent professional membership body 


Raising industry standards of professionalism is the key to reducing poor customer outcomes and improving consumer trust. Our submission outlines the blueprint for the professionalisation of the financial services industry.

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Our podcast with Simon Culhane CEO of Chartered Institute for Securities & Investment, where we discuss ethics, integrity and the UK experience.

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Press release

Our press releases in relation to our professionalisation strategy.

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FINSIA in the media

Former AMP executive steps down from Banking Oath's board - WA TodaySMHThe AgeThe Canberra TimesBrisbane Times
Code of conduct would restore trust of consumers - Financial Standard
Consumers care more about professional standards than RC findings - Financial Standard
Banks discuss new standards council as royal commission heats up again - AFR
Royal commission response echoes UK: FINSIA - Investor Daily
Banking royal commission day 24: Westpac, Suncorp, FOS - AFR
Finance sector moves to rebuild trust - SBS On-line and
FINSIA launches professional qualification in banking - Money Management Magazine

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