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Course overview

This microlearning course will provide practical knowledge to help you identify customers experiencing vulnerability and how you can better support them.


Who is this for? 

This course is suitable for professionals in a range of roles and industries. The course is designed to provide practical tools and information to assist you to identify and better support customers experiencing vulnerability. 

Total Program Fee

Member AUD$66.00
Non-Member AUD$82.50

For further information, or to arrange a call with a FINSIA Relationship Manager please email [email protected]

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Download our brochure to learn more

By the end of this course you will be able to:

  • Identify the common characteristics of customers experiencing vulnerability.  
  • Identify types of vulnerability. 
  • Understand how to better deal with customers experiencing vulnerability. 

CPD: 0.75 hours 


Duration: 45 minutes 


What's included

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e-Learning Material

The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.

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Made for Australia

Developed for the Australian Market by FINSIA.

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Develop new skills and knowledge leading to promotions, and better job opportunities.

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Personal Development

It's a great way to invest in yourself and your future.

What do I get when I finish the course?

On successful completion, a Certificate of Completion will be issued by FINSIA.

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