Growing use of digital channels and the rise of fintechs still needs to be driven by bankers with a professional understanding of the industry.
Chartered Banker Institute chief executive Simon Thompson shared his thoughts during a wide-ranging interview with FINSIA, examining the uptake of professional qualifications and considering the UK’s experience over the past decade.
With the Open Banking regime being rolled out across Australia and even its echoes of the European system, it’s interesting to hear what lessons can be learned.
While there are detailed technical skills needed to build apps and interfaces used by customers, they need to be shaped by bankers.
He said: “There are important skills around how you can shape effective customer journeys and provide customers with the support they need.
“There's the technical banking knowledge you need to build banking software and banking solutions.
“There've been many…