Legal eagles appointed as AFCA’s new ombudsmen

The Australian Financial Complaints Authority’s new (AFCA) ombudsmen say the best measure of their success will actually be a drop in complaints to the independent body.

AFCA is a free service that helps consumers and small businesses with financial disputes across banking, credit, insurance, advice, investments and superannuation.

Heather Gray is taking up a role as superannuation lead ombudsman, while Natalie Cameron has been appointed as investments and advice lead ombudsman. Gray starts on 18 May, while Cameron will take up her position on 22 June.

Gray has more than 30 years’ experience in superannuation, having most recently led law firm Hall & Wilcox’s national superannuation practice. During her impressive career she has spent more than a decade on the Law Council of Australia’s Superannuation Committee, Gray has also provided advice to the Australian Securities and Investments Commission (ASIC), the Australian Prudential…