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Course overview

This microlearning course provides an overview of current Australian legislative requirements and provides practical knowledge to help you handle customer complaints in a legally compliant manner.   

 

Who is this for? 

This course is suitable for professionals in a range of roles and industries. The course is designed to provide practical tools and information to assist you to handle customer complaints.

Total Program Fee

Member AUD$66.00
Non-Member AUD$82.50
815.21 KB
Download our brochure to learn more

By the end of this course you will be able to

  • Describe complaints handling regulation in Australia.  
  • Explain how to handle customer complaints in a legally compliant and professional manner. 

 

CPD: 0.75 hours

CPD

Duration: 45 minutes 

CPD

What's included

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e-Learning Material

The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.

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Made for Australia

Developed for the Australian Market by FINSIA.

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CPD

Develop new skills and knowledge leading to promotions, and better job opportunities.

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Personal Development

It's a great way to invest in yourself and your future.

What do I get when I finish the course?

On successful completion, a Certificate of Completion will be issued by FINSIA.

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