Course overview
This microlearning course provides an overview of current Australian legislative requirements and provides practical knowledge to help you handle customer complaints in a legally compliant manner.
Who is this for?
This course is suitable for professionals in a range of roles and industries. The course is designed to provide practical tools and information to assist you to handle customer complaints.
By the end of this course you will be able to
- Describe complaints handling regulation in Australia.
- Explain how to handle customer complaints in a legally compliant and professional manner.
CPD: 0.75 hours
Duration: 45 minutes
What's included
e-Learning Material
The course material is presented online to give you maximum flexibility – study when and where it suits your schedule.
Made for Australia
Developed for the Australian Market by FINSIA.
CPD
Develop new skills and knowledge leading to promotions, and better job opportunities.
Personal Development
It's a great way to invest in yourself and your future.
What do I get when I finish the course?
On successful completion, a Certificate of Completion will be issued by FINSIA.