Course Overview
This microlearning course provides an overview of current Australian legislative requirements and provides practical knowledge to help you handle customer complaints in a legally compliant manner.
Who is this for?
This course is suitable for professionals in a range of roles and industries. The course is designed to provide practical tools and information to assist you in handling customer complaints.
What do I get when I finish the course?
You’ll be eligible for a digital badge, issued by FINSIA and Credly. This badge can be shared across your online platforms.
For further details, click here.
What you will learn
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The complaints handling regulations in Australia.
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How to handle customer complaints in a legally compliant and professional manner.
Course Structure
The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.
