Microlearning
Customers Experiencing Vulnerability
Learn how to identify customers experiencing vulnerability and how to better support to them as a financial professional.
Course Overview
This microlearning course will provide practical knowledge to help you identify customers experiencing vulnerability and how you can better support them.
Who is this for?
This course is suitable for professionals in a range of roles and industries.
The course is designed to provide practical tools and information to assist you to identify and better support customers experiencing vulnerability.
What do I get when I finish the course?
You’ll be eligible for a digital badge, issued by FINSIA and Credly. This badge can be shared across your online platforms.
For further details, click here.
What you will learn
-
Identify the common characteristics of customers experiencing vulnerability.
-
Identify types of vulnerability.
-
Understand how to better deal with customers experiencing vulnerability.
Course Structure
The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.
