Course Overview
This microlearning course discuss the importance of empathy in fostering productive working relationships, strategies you can use to build your empathy skills and ways to overcome empathy barriers. The course includes activities, case studies and examples to embed the learning objectives.
Who is this for?
This course is suitable for professionals in a range of roles and industries.
It is designed to provide knowledge to help professionals understand the importance of empathy as a key skill in the workplace.
What do I get when I finish the course?
You’ll be eligible for a digital badge, issued by FINSIA and Credly. This badge can be shared across your online platforms.
For further details, click here.
What you will learn
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How to recognise what empathy is and what it means to be empathetic.
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How to identify the benefits of being empathetic in the workplace.
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Ways to cultivate empathy at work.
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How to practice and develop empathy skills.
Course Structure
The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.
