This microlearning course explores the common sources and causes of objections and resistance in various contexts and identifies and applies strategies and techniques to better overcome objections and handle resistance in your interactions with clients and in the workplace.
Who is this for?
This course is suitable for professionals in a range of roles and industries. It is designed to help you better understand how to overcome resistance and objections in various situations, both in a business and personal context.
Total Program Fee
Learning objectives:
- Define and differentiate between resistance and objections.
- Identify common sources and causes of resistance and objections in various contexts.
- Identify and apply strategies and techniques for handling objectives and resistance.
CPD: 1 hour
Duration: 1 hour
What's included
e-Learning Material
The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.
Made for Australia
Developed for the Australian Market by FINSIA.
CPD
Develop new skills and knowledge leading to promotions, and better job opportunities.
Personal Development
It's a great way to invest in yourself and your future.
What do I get when I finish the course?
On successful completion, a Certificate of Completion will be issued by FINSIA.