Courses
Explore our range of professional qualifications, short courses and microlearning by filtering through the various topics and learning options below.
Use our simple filtering system to discover courses that match your needs. Refine your search by choosing specific topics. Click on any course to view detailed information and clear all filters anytime to begin a new search.
Effective Listening Techniques
Learn practical techniques to become an effective listener, foster stronger relationships and communicate well with othe…
Overcoming Resistance and Objections
Build your knowledge and understanding of objection handling and dealing with resistance.
Effective Verbal Communication
Understand what makes an effective verbal communicator and how to improve your conversational skills across a range of w…
Building Your Career Development Plan
Discover key steps to crafting your own career development plan that works.
Customers Experiencing Vulnerability
Learn how to identify customers experiencing vulnerability and how to better support to them as a financial professional…
The Basics of Banking
Discover how banks operate as a business and their practices.
Customer Complaints
Gain confidence to manage customer complaints.
Understanding Financial Statements
Learn how to read and analyse financial statements efficiently.
Understanding Ratio Analysis
Learn how to confidently analyse business performance by understanding common financial ratios.
Anti Money Laundering Essentials
Develop your understanding of anti-money laundering (AML) and counter terrorism financing (CTF) to help you meet regulat…
Consumer Deposit Products and Services
Develop your understanding of the products and services offered by banks for retail customers including consumer deposit…
Banking Regulation Overview
Equip yourself with a comprehensive understanding of financial services regulation in Australia.
